We are committed to providing customers with quality products and a satisfying shopping experience. If you are not satisfied with the manual egg roll maker you purchased, our refund policy will protect you. Here are our refund terms:

1. Refund Request
If you wish to apply for a refund, please contact our customer service team within 30 days of receiving your order. You will need to provide the order number and purchase date so that we can quickly process your request.

2. Product Condition
Refund applications are only available for unused, undamaged products in their original packaging. In order to make a refund, you need to ensure that the manual egg roll maker and all included accessories (such as manuals, warranty cards, etc.) are in good condition.

3. Return Shipping Cost
If you request a return for personal reasons (such as dislike or wrong order), the return shipping cost will be borne by the customer. We recommend using a trackable courier service to ensure the safe delivery of the return package.

4. Refund Processing
Once we receive the returned product and confirm its status, the refund will be processed within 2 business days. The refund will be returned according to the original payment method, and the specific arrival time may vary depending on the bank’s processing speed.

5. Exchange Policy
If you wish to exchange an item, please refer to the refund process. You can place a new order to get the new item after requesting a refund.

6. Sale Items
For certain promotional or discounted items, the refund policy may be different. Please pay attention to the corresponding terms and conditions when purchasing.

7. Contact Us
If you have any questions about refunds or need further assistance, please contact the customer service team, you can find our contact information through our contact page. Our team will provide you with support as soon as possible.