1. Shipping Areas
We currently offer shipping services to various European countries, including but not limited to Germany, France, Italy, Spain, the Netherlands, and Denmark. Specific regions may have additional charges or special requirements.

2. Processing Time
All orders will be processed within 48 hours of confirmation. Please note that processing time may vary depending on order volume and product availability.

3. Shipping Methods
We work with a number of reliable logistics partners to ensure fast and safe delivery. Major logistics and delivery companies include:

DHL: Provides fast international express services, usually able to deliver within 10 working days.

DPD: Provides efficient delivery services within Europe, usually able to deliver within 4 working days.

GLS: Known for its reliable land transport logistics services, suitable for bulk cargo transportation.

Different shipping methods are available for users to choose, and the specific shipping costs will be displayed at checkout.

4. Shipping Costs
Shipping costs will vary depending on the order weight, destination, and selected shipping method. Users will see the exact shipping costs and estimated delivery time at checkout.

5. Order Tracking
Once your order is shipped, we will send a confirmation email with a tracking link. You can use the link to learn the shipping status of your order in real time.

6. Delivery Time
Usually, domestic orders are delivered within 4 business days, while international orders may take 10 business days. Please note that the specific delivery time may be delayed due to the destination, weather, holidays and other unforeseen factors.

7. Failed Delivery
If the delivery fails during the delivery period due to incorrect address or the recipient is unable to receive the courier, the logistics company will attempt to re-deliver. If the delivery fails continuously, the package will be returned to our warehouse and the user will be responsible for the additional shipping fee to re-send it.

8. Returns and Exchanges
For detailed policies on returns and exchanges, please refer to our Return Policy page. We recommend that you check the item as soon as possible after receiving the package and contact our customer service team immediately if there is any damage or error.

9. Customer Support
For any help with shipping or delivery, please contact the customer service team through our contact page. We will wholeheartedly support you and ensure you have a satisfactory shopping experience.